The Customer Service Manager role in the FMCG industry focuses on overseeing customer service operations to ensure exceptional service delivery. This position requires strong organisational skills and the ability to manage a team effectively.Client DetailsThe employer is a well-established organisation within the FMCG sector, recognised for its commitment to delivering high-quality products and services. The company operates as part of a medium-sized team and values efficiency and customer satisfaction.DescriptionLead and manage the customer service team to achieve performance targets.Develop and implement strategies to enhance the customer experience.Monitor and analyse customer service metrics and reports.Handle escalated customer inquiries and complaints professionally.Collaborate with other departments to ensure seamless service delivery.Train and mentor team members to maintain high service standards.Ensure compliance with company policies and industry regulations.Identify opportunities for process improvements and cost efficiencies.ProfileA successful Customer Service Manager should have:Previous experience in a customer service leadership role within the FMCG industry.Strong problem-solving and decision-making abilities.Proficiency in using customer service software and data analysis tools.Excellent communication and interpersonal skills.A results-driven mindset with a focus on customer satisfaction.Ability to manage and motivate a team effectively.Knowledge of industr