Service Manager Reports to: Account Manager Location: South East Contract: Full-time Salary: £30,000 About Our Client Our Client is a B Corp certified cleaning and facilities partner, known for professionalism, care, sustainability, and innovation. They deliver services that make a measurable difference for their people, their clients, and the planet. Role Purpose The Service Manager is responsible for the day-to-day management of site-based teams, ensuring all staff, materials, and equipment are in place to deliver safe, effective, and high-quality cleaning services. The Service Manager leads and supports Supervisors, Team Leaders, and Operatives, with a strong focus on staff wellbeing, operational delivery, compliance, and payroll accuracy. The Service Manager s primary relationships are with the site teams, while the Account Manager is responsible for client relationships. The role is full-time, 40 hours per week, typically 09:00 to 17:00. Some flexibility is required for early mornings, late evenings, or occasional out-of-hours work depending on operational requirements. Key Responsibilities Team Management and Staffing Ensure all sites are fully staffed, arranging cover for absences or vacancies. Lead the onboarding of new team members, including completion of clearance checks and induction. Ensure all new starters complete induction and Core Skills training within their first week. Ensure all staff complete required Uhub training and maintain at least 95% tr