About the RoleOur client, a reputable healthcare and medical equipment provider, is seeking a dedicated Customer Service Assistant to join their friendly and supportive team. This is an excellent opportunity for someone with strong communication skills, a passion for helping others, and an interest in making a positive impact in the healthcare sector.As part of the customer service team, you will play an essential role in supporting customers and healthcare organisations by ensuring they receive the highest level of service and product support.Key ResponsibilitiesHandling inbound calls, emails, and enquiries from customers and healthcare professionalsProcessing orders and ensuring accurate data entry into company systemsProviding product information and support to assist customers in selecting suitable equipmentSupporting the coordination of repairs, returns, or service bookingsMaintaining customer records and documentation to high standardsContributing to a positive team environment focused on exceptional serviceAbout YouPrevious experience in a customer service, sales support or administrative role (healthcare or medical industry experience desirable but not essential)Empathetic, patient, and professional approach when dealing with customersExcellent communication and organisational skills with strong attention to detailConfident using IT systemsAbility to work well under pressure and manage multiple prioritiesA proactive team player committed to delivering high-quality ser