Customer Service Executive Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e-commerce brands, helping customers with their DIY shutter orders. You ll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor. This is a full-time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour, the hours are hours Monday to Friday: 9:00 am 5:30 pm and one Saturday per month: 10:00 am 4:00 pm (rota basis). Key Responsibilities: Provide world-class customer service via phone, email, social media, and live chat. Ensure customers are supported efficiently and effectively at every touchpoint. Offer expert technical advice before purchase to build customer confidence. Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction. Liaise with manufacturers and customers to resolve queries and finalise technical drawings. Manage shipping and delivery data through our CRM. Resolve delivery, damage, or design issues quickly and professionally. Essential Skills and Attributes Genuine passion for delivering excellent customer service and supporting people. Strong communication and interpersonal skills, with the ability to build rapport quickly. Collaborative team player who thrives in a fast-paced environment. Positive, proactive, and hardworking attitude. Comfor