Customer Service Advisor Crawley Up to 28,000 + bonus, overtime and on-call paymentsLooking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch.The role You''ll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you''ll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you''ll play a key role in keeping operations seamless.What you''ll bringStrong administration backgroundExperience scheduling or coordinating teams/engineersExcellent organisation and attention to detailConfident communication skills and a customer-first mindsetAbility to juggle tasks, stay calm and work both independently and with the wider teamConfident using systems and quick to learn new onesWhy join?A business with real purpose and strong valuesDevelopment and training opportunities25 days'' holiday rising with serviceDefined contribution pension schemeFlexible benefits platform (healthcare, dental, wellbeing and more)Employee Assistance Programme and wellbeing appPaid volunteer day each yearInclusive employer recognised in the UK''s Top 50If you thrive in a fast-paced support