Role: IT Specialist (12 Month FTC)Salary: £33,000 - £38,000Location: Basildon (5 days on site)A UK-based organisation is seeking an IT Specialist to support its day-to-day IT operations and local technology environment. The role provides hands-on 1st and 2nd line support, ownership of incidents and service requests, and involvement in local IT initiatives and improvement activity.Based 5 days per week on site in Basildon, the position supports primarily local users with some wider UK coverage as required. It offers exposure to a varied Microsoft-based environment spanning end-user support, infrastructure, security processes, and project work.The role is initially offered on a 12-month fixed-term basis, with a strong opportunity to go permanent for the right candidate.Key Responsibilities: Providing remote and onsite 1st and 2nd line IT support to internal usersOwning incidents and service requests through to resolution, meeting agreed SLAsActing as a point of escalation for IT issues and supporting service recoverySupporting local infrastructure, servers, networks, and endpoint environmentsManaging users, groups, permissions, and devices across Microsoft-based platformsBuilding, configuring, and deploying hardware and softwareSupporting backup monitoring, endpoint security, and proactive estate monitoringMaintaining accurate IT asset records and technical documentationAssisting with IT projects, system improvements, and new technology deploymentsWorking in line with ITIL prac