A growing Managed Service Provider based in Uxbridge is looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join their team. You''ll be supporting a range of local SMEs, providing both remote and on-site technical assistance across the Uxbridge area and surrounding West London region.This is an ideal role for someone who enjoys variety, problem-solving, and building strong relationships with end-users.The Role• Deliver 1st and 2nd line support across Windows, O365, networking, and common business applications• Provide a mix of remote helpdesk support and on-site visits to local clients• Troubleshoot hardware, software, connectivity, and user issues• Assist with installations, upgrades, and small project work• Escalate complex issues where necessary while maintaining ownership of tickets• Represent the MSP professionally and build trust with client teamsWhat You''ll Bring• Experience in an MSP or multi-client support environment• Strong troubleshooting skills across Windows OS, Office 365, basic networking, and common business tools• Confident communicator with a friendly, solution-driven approach• Ability to work independently and manage your own workload• A full UK driving licence (local travel required)What''s On Offer• Competitive salary depending on experience• Mileage and expenses covered for client visits• Ongoing training and certification support• A friendly, supportive team with real progression opportunities• A varied role where no two days