IT Support Engineer (2nd/3rd Line) - Central London Hybrid - Circa 45K plus BonusLorien''s client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Engineer for their London office to play a key role in their expanding and evolving technical function.This would be a brilliant fit for someone with proven 2nd and 3rd Line Support skills and a strong grasp of Windows offerings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we''ve placed a lot of them ourselves!).Key Responsibilities:Take the reins across 2nd and 3rd Line support; tackling internal support requests across infrastructure, systems and services, prioritising or escalating tickets as appropriateContributing to relevant projects and making sure internal offerings are up to taskHelping to improve the wider function and bringing new ideas to the table where it comes to new tech, business processes, methodologies, workflows, and so onWhat they''re looking for you to bring to the table:Proven track record in the IT Support domain, supporting internal users of all levels of seniority both onsite and remotelyStrong technical working knowledge of Microsoft tooling such as Windows Server and Active Directory / Entr