We are seeking an experienced hands on IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management. Client Details The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly Description Oversee and manage IT support functions within the organisation.Ensure the smooth operation of all technology systems and infrastructure.Lead a team of IT professionals, providing guidance and support as needed.Develop and implement IT policies and best practices for the organisation.Monitor system performance and troubleshoot issues promptly.Collaborate with other departments to align IT services with business needs.Manage vendor relationships and negotiate contracts for IT services and equipment.Ensure compliance with industry regulations and data protection standards. Profile A successful IT Support Manager should have:Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity.Microsoft Windows, Active Directory Microsoft Office 365 (Exchange Online, SharePoint)iOS/iPhone and JAMF device managementTCP/IP networking fundamentalsProven ability to manage helpdesk tools an