IT Support helpdesk - Full Time EssexAre you looking to kickstart your career in IT with a company that values enthusiasm, reliability, and excellent customer service? We''re seeking a highly organised, confident communicator to join our friendly IT support team as an IT Support Helpdesk Member This role is perfect for someone who enjoys problem-solving, is eager to learn, and wants to grow in a supportive environment with genuine long-term career prospects.About UsWe''re a well-established IT support company based in Essex, with over 24 years'' experience supporting small businesses. Our team is approachable, down-to-earth, and committed to delivering high-quality service in a relaxed, respectful working environment.What You''ll Be DoingProviding first-line and second-line IT support via phone, remote access, and on-site visitsTroubleshooting desktops, laptops, printers, and software issues (primarily Windows and Microsoft Office)Assisting with desktop installations at client sitesSupporting small business clients across Essex - independent travel will be requiredWhat We''re Looking ForHighly organised, reliable, and able to manage time effectivelyConfident, professional telephone manner with strong communication skillsFriendly, approachable, and service-focusedQuick learner with a genuine interest in ITEssential Skills / KnowledgeSome hands-on experience troubleshooting IT issues (home, academic, or professional)Confident using Windows and Microsoft Office applicationsComfo