We are currently recruiting for an IT Support Analyst on a permanent basis for an organisation based in Eastleigh. You''ll be joining a well-established and diverse organisation on a hybrid basis. The role You will be experienced across varying levels of IT Support, with future ambition to want to lead a team of junior 1st Line Support staff. You must have experience in an IT Support environment and understanding of best practices. As the IT Support Analyst, you will be supporting the troubleshooting and resolution of 1st line technical issues, hardware and application support queries and requests.You will be managing and supporting those in 1st line positions, so someone with great interpersonal skills and someone with a ''can do'' attitude will be successful in this position. Someone fit for this role might have the job title IT Support Engineer, 2nd Line Support Engineer, Senior 1st Line Support Engineer. You will have: Experience across an IT Support environmentAmbition to support and lead a team of 1st Line support Understanding of best practices across an IT support service deskExperience of Operating Systems, basic networking, software installation and communication systems within agreed service levels What you''ll get in return: Salary £36,000-£40,000Working hybrid, the office is based in EastleighGenerous pension scheme with contributions up to 10%Life assurance of 5x your annual salary28 days holiday + the opportunity to buy and sell holiday Hays Specialist Recrui