Second Line IT Support Analyst We''re looking for a proactive, customer-focused Second Line IT Support Analyst to help keep core systems running smoothly across the organisation. You''ll be the main escalation point for First Line Support, resolving complex issues and ensuring a secure, reliable IT environment that enables teams to deliver their best work.Key ResponsibilitiesAct as the escalation point for First Line SupportDiagnose and resolve hardware, software, and network issuesManage user accounts, permissions, and security settingsSupport maintenance, upgrades, patching, and monitoringMaintain IT documentation and knowledge-base contentLiaise with third-party suppliers as neededIdentify recurring issues and recommend long-term fixesWhat You''ll BringExperience in Second Line Support or a similar roleIdeally experience within a professional services environmentStrong Microsoft Azure and Microsoft 365 administration skillsFamiliarity with service desk/ticketing systemsExcellent troubleshooting and communication abilitiesHighly organised, proactive, and comfortable juggling multiple prioritiesExcellent opportunity to work in a technical and highly professional It Support candidate looking to build their career.You MUST be based in a commutable distance from Eastleigh, possess excellent communication skills and be presentable to peers and stakeholders. This is onsite