IT Applications Support AnalystCirca £35k per annumSouthampton (Hybrid)Permanent?Your New RoleOur client is a highly respected law firm operating within the professional services sector, seeking an experienced IT Applications Support Engineer to join their established Information Technology team. This role plays a critical part in supporting and optimising the firm''s core legal technology platforms, ensuring stability, performance, and continuous improvement across practice, case, and document management systems.You will provide second and third line support across business-critical legal applications, acting as a subject matter expert for platforms such as iManage, SharePoint, Peppermint (or equivalent PMS/CMS systems), and their integrations with Microsoft 365. The role offers a balanced mix of BAU support and project-based work, including system upgrades, configuration changes, UAT cycles, and platform enhancements.Working closely with Service Desk, Infrastructure teams, third-party vendors, and senior legal stakeholders, you will investigate and resolve complex incidents, analyse system performance and database behavior, and proactively identify opportunities for improvement. You will play a key role in ensuring systems operate securely, efficiently, and in compliance with regulatory standards within a highly regulated legal environment.Ensuring Your SuccessTo succeed in this role, you will have proven experience supporting enterprise applications within a legal or profe