IT Support Engineer (1st - 3rd Line)Southampton£26,000 - £37,000 Plus benefitAre you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence?If so, you may be exactly who we''re looking for.My Client is seeking a highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we''re known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement.About the RoleAs a Support engineer, you''ll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services.Key Responsibilities • Work actively on the helpdesk and (when needed) on client site • Problem Solve all IT hardware and software issues for external clients • Experience in Microsoft 365 / M365 • Windows 11, iOS and Android support • Configure and support Routers, firewalls, switches, access points • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholdersAbout YouYou are a proactive problem solv