IT Support Desk Agent (1st and 2nd Line)£35,000 to £40,000 basicFareham: 4 days onsite, 1 day from homePermanent Full-timeThe opportunity This organisation are the global leaders in travel safety and you''ll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement. You''ll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You''ll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service.What you''ll doHandle support tickets via phone/email/chat (triage through to resolution)Troubleshoot hardware, software, and basic network issuesSupport web-based applications and secure portalsAdminister users, permissions and access (Windows/Linux)Maintain accurate ticket notes, documentation and knowledge articlesEscalate complex issues and work closely with wider IT teamsWhat you''ll bring2 to 3 years'' experience in IT support/helpdesk or customer-facing technical supportGood Windows and Linux support skillsWeb application support experienceSFTP knowledgeNetwork fundamentals (TCP/IP, DNS, DHCP, VPN)Strong communication and customer service mindsetAwareness of cybersecurity and data protection basicsWhat''s next?To learn more about this opportunity, please click apply or send your CV to dominic comI''ll be reviewing every CV that applies or lands in my inbox so please don''t be put off by the volume of applications on