Senior Second Line IT Support Technician - macOS focused role Mainly home working Up to £39,000 ? Mainly remote with some London office presenceRole OverviewSeeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support on a busy Helpdesk.You will be working remotely but some office on-site support required too in London. This is as required but the role will mainly be working remotely.Key Responsibilities Provide second-line technical support via remote tools, email, and telephonyAct as an escalation point for First Line Support, managing complex incidents end to endTroubleshoot and resolve hardware, software, and network issuesPerform user on-boarding and off-boarding across multiple platformsMaintain accurate ticketing and technical documentationWork closely with Support Desk Manager and other team membersIdentify and contribute to process and service improvements Technical EnvironmentStrong experience is expected