A fast-growing Managed Service Provider close to Maidstone is looking for a Senior Technical Support Specialist to join their team. If you thrive in a busy MSP environment, enjoy solving complex technical issues, and want a role where your expertise genuinely makes an impact, this is the place to do it.The RoleYou''ll be a senior point of escalation across a wide range of technologies, supporting SME clients with both remote and on-site technical issues. This is a hands-on role where you''ll take ownership of tickets, guide junior engineers, and ensure clients receive a consistently high-quality service.Key Responsibilities• Provide 2nd/3rd-line support across Microsoft 365, Azure AD, and Windows environments• Manage and maintain Active Directory, Group Policy, Exchange Online, and related services• Troubleshoot complex issues across desktops, servers, networking, and cloud platforms• Act as an escalation point for the service desk• Support client onboarding, migrations, and project delivery• Build strong, trust-based relationships with customers• Contribute to continuous improvement across processes and documentationWhat You''ll Bring• Strong experience in an MSP or multi-client support environment• Deep knowledge of Office 365, Active Directory, Windows Server, and Azure AD• Confident troubleshooting skills across networking, security, and endpoint management• Ability to prioritise, communicate clearly, and remain calm under pressure• A proactive mindset with a genuine pass