Company description: ClearCourse Job description: 2nd Line Technical Support Analyst - Payments Location: London (Hybrid) Permanent Do you enjoy solving complex technical problems? Do you want to work at the heart of a fast-growing payments platform supporting thousands of live merchants? ClearAccept (part of ClearCourse) is looking for a hands-on 2nd Line Technical Support Analyst to help power our next stage of growth. About ClearAccept and ClearCourse ClearAccept is ClearCourse''s integrated payments platform, supporting multi-channel payment solutions across POS, EPOS integrations and eCommerce. ClearCourse is a leading SaaS group with 45+ technology brands, building innovative software and payments solutions for UK and international markets. We''re scaling fast - and payments sits at the core of everything we do. The Role You''ll sit within the Operations team providing 2nd line support for live merchant environments, resolving complex issues escalated from 1st line and ensuring payment services remain stable, secure and high-performing. You''ll: Own escalated Jira tickets from 1st line supportTroubleshoot POS terminals, integrations and merchant environmentsSupport merchant onboarding and offboardingMonitor production logs and alerts, identifying root causesAssist with testing new features before releaseSupport terminal deployment, configuration and TMSFeed insights back into Product and IT for continuous improvementHelp shape training guides, FAQs and support material