3rd Line Support Engineer - Google Workspace
We''re hiring an experienced End User Support Engineer with strong Level 3 Google Workspace expertise to support a fast-paced, collaborative environment. This is a hybrid role (Tuesday-Thursday in Central London office), offering a competitive salary and excellent benefits. Salary: £45,000-£50,000 + bonus + benefits (DOE)Location: Central London (Hybrid - Tues-Thurs onsite)Clearance: SC Cleared or willing to undergo clearance The Role You''ll be the go-to expert for Google Workspace, providing L1-L3 support and ensuring a seamless digital experience for employees. The key focus is strong L3 Google Workspace administration and troubleshooting experience within a corporate environment. Key ResponsibilitiesGoogle Workspace Support (Core Focus) Provide Level 1-3 support across Google Workspace (Gmail, Drive, Docs, Sheets, Meet, Calendar, etc.) Troubleshoot complex user, permission, integration, routing, and security issues Manage and optimise the Google Admin Console Configure compliance, security settings, SSO, and MDM integrations Monitor system health and implement corrective actions End User and Device Support Support Mac (70%) and PC (30%) environments (OS and iOS included) Install, configure and maintain laptops, workstations, printers, and mobile devices Perform patching, system updates, and proactive endpoint maintenance Support AV conferencing equipment (Logitech and Yealink) Incident and Service Management Log, categorise and resolve incidents via ticketi
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