Customer Service Administrator Department: Customer Service Administrator Location: Office-Based Watford / Rickmansworth Hours: 08 30 (40 hours per week) Salary: up to £33,000 About the Role We are seeking a proactive, organised, and customer-focused Customer Service Administrator to join our busy Customer Service team. This role is central to ensuring exceptional customer care and seamless support for our client base. Working closely with internal departments and engineering teams, you will play a key part in maintaining high standards of service delivery and aftercare. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering outstanding service. Key Responsibilities As a Customer Service Administrator, you will: Act as a key point of contact, providing consistent support to clients and internal departments. Be part of the Scheduling Team the first line of communication for incoming customer enquiries. Schedule engineering jobs efficiently and effectively throughout the day. Log reactive calls and monitor engineer attendance to ensure SLA compliance. Escalate customer complaints or service issues where necessary. Ensure all customer return calls are completed within 48 hours. Produce daily escalation reports for outstanding issues. Provide holiday and sickness cover for the Helpdesk. Attend team meetings, internal/external training sessions and other meetings as required. Support the Service Mana