Customer Service Advisor - Temp to Perm OpportunitySaturday and Sunday 7:00am-3:15pm, Monday to Wednesday between 8:00am-9:00pmLocation: Corby, NN17 Start Date: 13th October Type: Temporary ongoing with potential to become permanent Pay: 12.31/hour for the first 12 weeks 13.01/hour thereafterAdditional shift bonuses available for evenings, weekends, and night shiftsAbout the RoleA leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.Available ShiftsSaturday and Sunday 7:00am-3:15pm, Monday to Wednesday between 8:00am-9:00pm (37.5hrs)Training: First 4 weeks, Monday-Friday, 10:00am-4:00pm Post-training: Rotating shift system based on business needsKey ResponsibilitiesDeliver exceptional customer service across multiple channels (phone, email, live chat)Resolve customer issues and complaints with empathy and efficiencyCollaborate across departments to ensure smooth service deliveryIdentify opportunities and leads for sales teams through effective questioningProcess returns, credits, and refunds accuratelySupport customers in their preferred communication channelWhat We''re Looking ForExperience in a multi-channel customer service environmentExcellent communication and organisational skillsProactive, adaptable, and solution-focused mindse