Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. What we are also offering the Customer Service Advisor - Bonus. - Pension scheme. - 37.5 hours per week but get paid for 40! Enjoy a full paid 30-minute lunch break each day. - Generous staff discount (following probation). - 29 days holiday per year (including bank holidays). - Free on-site car parking. - Personal use of in-store equipment after hours. - Full on the job training. - Free tea and coffee. - Working within a small friendly team. A Customer Service Advisor at Fitness Superstore, will - Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience. - Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status. - Order Processing: Efficiently process customer orders working alongside our fraud checks - Coordinate with 3rd Party Companies: Liaise with third-party service providers to ensure smooth order fulfilment and service delivery. - Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services. - Carrier Reports and Claims: React promptly to carrier reports, investigate de