Housing Income Officer We are looking for a Housing Income Officer to join an Income Management Team, this is an exciting opportunity to play a key role in supporting residents, reducing arrears and maximising income. Position: Housing Income Officer Location: Stratford, London or Trafford, Manchester with hybrid working (20 to 40% office based) Salary: £32,881 per annum (London weighted) or £28,886 per annum (Regional) Hours: Full time, 35 hours per week Contract: Permanent and Fixed Term (up to 9 months) Closing Date: 15 February 2026 Interviews: Week commencing 23 February 2026 Start Date: 30 March 2026 The Role This role is about ownership, resilience and impact. You will manage a portfolio of customer accounts, working proactively to reduce arrears, prevent bad debt and support residents to sustain their tenancies. You will be at the heart of a fast paced, customer focused service, speaking with residents daily, negotiating repayment plans and making confident decisions to move cases forward. Where necessary, you will play an active role in preparing and referring cases for court and attending hearings. You will: Manage your own portfolio of accounts, reducing arrears and minimising bad debt Negotiate and agree repayment plans in line with policies and pre court protocols Support residents to maximise income, including signposting to welfare, employment and money advice services Take appropriate action to recover debt, including serving notices and preparing court app