Are you a passionate individual who thrives in a customer-focused environment? We are seeking a dedicated Customer Experience Advisor to join a dynamic and growing team. This is an exciting opportunity to contribute to a business that values learning, development, and delivering exceptional customer service. Job Title: Temporary Customer Experience Advisor Start Date: Monday 16 November End Date: Friday 15 January Location: Camden Town Pay Rate: 14.85 per hour This is a hybrid position. During your first few weeks, you will be based in the office full-time to support your onboarding and training before transitioning to a hybrid working arrangement. What Will You Do? As a Customer Experience Advisor, you will play a key role in enhancing customer satisfaction by:Responding to customer enquiries across various channels, including telephone, email, and digital platforms such as Instagram, TripAdvisor, and Google.Logging and tagging customer feedback, ensuring that trends and complaint escalations are addressed promptly and effectively.Providing support to e-commerce customers and bakery locations, ensuring a seamless experience.Collaborating with other support teams to identify and manage trends or concerns efficiently.Assisting with special projects and SHINE activities as required. What Are We Looking For? The ideal candidate will embody the SHINE behaviours and possess:Excellent written and verbal communication skills.A ''customer first'' mindset and a genuine passion for ..... full job details .....