Client Relationship Specialist B2B Customer Experience and RetentionLove building relationships, solving problems and keeping clients on side? Let''s talk.Not every client relationship runs smoothly. The difference is having someone who knows how to step in, take ownership and turn things around.I''m working with an established business services organisation looking to recruit a Client Relationship Specialist to join its team in Hinckley.This is a fantastic opportunity for someone with experience across B2B customer service, client relationship management, account management, customer success or client retention who enjoys being at the heart of the customer experience.You''ll be dealing with existing business clients who may be unhappy with their service, considering cancelling their agreements or looking to renegotiate their contracts. Your role will be to understand their concerns, manage expectations, resolve issues and ultimately protect and retain valuable client relationships.This isn''t a call-centre role where you''re following a script. It''s about commercial conversations, relationship building, problem-solving and delivering outcomes that work for both the client and the business. The role - what you''ll be getting involved in:Managing relationships with an existing portfolio of B2B clients, acting as a key point of contact for service-related queries, concerns and complaints.Handling client retention, cancellation requests, contract renegotiations and account ..... full job details .....