Customer Experience Partner
This is a senior Organisational Development role focused on leading capability, performance and transformation initiatives that drive business-wide change and improve colleague experience. Working closely with senior stakeholders, you''ll deliver strategic OD projects, embed leadership and management capability programmes, and use insight-led approaches to shape organisational effectiveness.Client DetailsOur client is a well-established, values-led NFP organisation undergoing a period of significant transformation and investment in its people agenda. With a strong focus on capability, performance and colleague experience, they are committed to building an inclusive, high-performing culture where leaders and teams are empowered to thrive. Operating within a complex and evolving environment, the business offers the opportunity to work on impactful organisation-wide initiatives spanning transformation, culture, leadership development and organisational effectiveness. This is a business where the people function is highly valued, providing genuine opportunity to influence strategic decision-making and shape long-term organisational success.DescriptionLead organisational development, capability and performance projects from initial diagnosis through to implementation and evaluation.Drive the ongoing development and embedding of the organisation''s leadership and manager development programmes.Partner with senior leaders to identify capability gaps and deliver strategic people ..... full job details .....
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