Customer Service Representative Wokingham Pay Rate: £14ph Monday Friday, 9am 5pm (office-based) Type: Temp to Perm This role is the first point of contact for customers, providing professional and efficient support across enquiries related to products, orders, payments, and accounts. Key Responsibilities Respond to customer enquiries via phone, email, live chat, and social media Process and manage customer orders from placement to completion Support digital gift card purchases and troubleshooting Resolve order, payment, and delivery issues, escalating where required Maintain accurate records using CRM and order management systems Identify opportunities to improve customer experience and processes