Job Title: Customer Service Support OfficerLocation: Stoke Poges Contract Details: Temporary (6 months, potential for extension)Salary: 15 per hour About Our Client:Join a vibrant and supportive organisation committed to delivering exceptional customer service in the Financial Services industry. Our client is passionate about fostering a friendly and engaging work culture, dedicated to employee development and teamwork. Benefits and Perks:Supportive environment for employee developmentFriendly and engaging workplace cultureOpportunities for training and professional growth Responsibilities:As a Customer Service Support Officer, you will:Serve as the first point of contact for customers, addressing inquiries via phone and emailHandle questions on agreements, terminations, and protection queriesProcess transfer requests and updates to customer records promptlyCollaborate with team members to ensure outstanding service deliveryIdentify process improvements to enhance customer experienceManage switchboard calls efficiently, directing customers to the right departments Essential (Knowledge, skills, qualifications, experience):Proven track record of delivering exceptional customer serviceExperience in a Customer Services team, preferably in a Financial Services contextProficient in Microsoft Office applicationsExcellent verbal and written communication skillsStrong organisational and time management skills Desirable (Knowledge, skills, qualifications, experience):Knowledge of regul