Permanent Full time We are looking to recruit a Customer Service Advisor to join our team based from our Osprey House office in Chingford. About the Role We re looking for a proactive and organised Customer Service Advisor to join our busy call centre team. In this role, you ll be the first point of contact for our tenants handling incoming calls and scheduling appointments efficiently to ensure we meet our Service Level Agreements. You ll manage bookings using our MSI scheduling system, allocating operatives and subcontractors to jobs while keeping customers fully informed at every step. You ll also liaise with supervisors to make sure all materials and equipment are ready ahead of scheduled appointments. A key part of your role will be handling a variety of customer queries, ranging from routine repair requests to more complex or sensitive issues. Your goal will be to provide a professional, empathetic service that builds trust and confidence with every customer interaction. About You Experience in a call centre or customer service role, handling inbound calls and emails professionally. Strong administrative and organisational skills with excellent attention to detail. Clear verbal and written communication skills, following scripts and system processes accurately. Ability to support customers to self-resolve simple, low-risk issues where appropriate. Proven ability to manage high call volumes and schedule appointments in line with SLAs and operational needs (Essential) C