As a valued member of our Customer Services Operations Team at Siemens Financial Services, you''ll play a vital role in delivering exceptional service to both internal and external stakeholders. Managing high-volume customer interactions through multiple channels, you''ll bring your enthusiasm and professionalism to every conversation. This opportunity is ideal for someone who takes pride in providing outstanding customer experiences and wants to contribute to our values of responsibility, excellence, and innovation. It''s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and that''s why we have a supportive environment which invests in our employee''s development. This role will be based in our Stoke Poges office with 2-3 days a week in the office. Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position. What part will you play? Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries. Respond to all customer queries and requests in an accurate and timely manner. Process transfer requests, financial amendments and refund requests on customer contracts within appropriate time-scales. Ensure Customer Records are kept up to date and accurate. Pro-acti