We are looking for a motivated and customer-focused 1st Line IT Support Technician to join our clients IT team based in Reading. This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, helping people, and building hands-on technical experience. You will be the first point of contact for internal users requiring IT assistance, providing fast, friendly, and effective support across a range of systems and devices. Full training will be provided, including exposure to bespoke platforms and modern Microsoft technologies. Key Responsibilities Provide first-line technical support for bespoke software, Microsoft Windows 11, Microsoft 365 and Microsoft TeamsSupport end users on a bespoke network management platform (full system training provided)Diagnose and resolve basic hardware, software, and network issuesLog, categorise, and prioritise incidents and service requests accuratelyCommunicate clearly and professionally with users to deliver a positive support experienceFollow troubleshooting guides and knowledge-base articles to resolve issues efficientlyEscalate more complex issues to the IT Support Manager with detailed diagnostic notesAssist with user on boarding tasks such as account creation, licence assignment, and access provisioning Skills and Experience Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Basic understanding of Azure Active DirectoryAbility to diagnose common network and Wi-Fi connectivity issues