Senior IT Support Technician - MSPLocation: Bracknell (Hybrid - 3 DAYS WFH)Salary: £32K-£35K DOE A growing and dynamic IT Managed Services Provider supporting 60+ clients is looking for a Senior IT Support Technician to join their expanding team. This is a great opportunity to work in a collaborative environment where your technical skills will be valued and developed. Working corking closely with the technical team to deliver excellent IT support and consultancy services, this Senior IT Support Technician role involves a mix of remote and onsite support and project work. Key Roles and Responsibilities: Provide 2nd line support across Windows Server (on-prem and Azure), Active Directory, Group Policy, DNS, and RDSTroubleshoot Windows desktop issues and Microsoft 365 Admin Centre (Exchange, SharePoint, Teams, Teams Voice)Support and configure Hyper-VAssisting on project work (e.g. SharePoint migrations, email migrations, Cyber Essentials+ for clients)Perform hardware diagnostics, repairs, and installationsUse service desk tools (ConnectWise Manage) to manage tickets and SLAsAssist with workstation setups and fault diagnosis (hardware/software)Deliver excellent customer service via phone, email, and on-site Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove BackupExclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You''ll Need: Previous IT experience working at an IT MSPStrong communication and customer service skillsConfide