Role: 2nd Line IT Engineer Location: London (Hybrid) Salary: Up to £36,000 + 20% bonus Benefits: Hybrid working, performance bonus, development opportunities Our client, a leading organisation in the technology services sector, is hiring a 2nd Line IT Engineer to support a fast-paced, multi-client environment. This role offers the chance to take ownership of escalated technical issues while contributing to project work and continuous service improvement. What you''ll do Provide 2nd Line support across customer-facing and remote channelsManage incidents, service requests, and escalationsConfigure PCs, servers, firewalls, and networking componentsComplete daily system checks including backups and reportingMaintain documentation and ensure accurate activity loggingSupport project delivery and internal IT when requiredStay current with emerging technologiesCommunicate updates clearly to customers and stakeholdersAssist with quotes for equipment and services You''ll work closely with service desk teams, network infrastructure specialists, and customer stakeholders to ensure service quality and SLA performance. What we''re looking for 3+ years'' experience within an MSP or ISP environmentStrong knowledge of Windows Server, Active Directory, DNS, DHCP and Group PoliciesExperience with Microsoft Exchange / Exchange OnlineOffice 365 administration including Azure SyncDesktop support across Windows, Mac, and RDSNetworking knowledge including TCP/IPExcellent communication and cust