JOB TITLE: IT Support TechnicianLOCATION: Westonbirt, GloucestershireSALARY: £26,000 - £29,000 DOEWAY OF WORKING: Full-time (40 hours, Mon-Fri 8am-5pm, 1-hour unpaid lunch) Site-based with multi-site travel PermanentABOUT THE BUSINESSA growing group within the independent education sector, operating multiple schools, nurseries and educational services across the South and South West. The organisation is forward-thinking, technology-driven, and committed to delivering high-quality digital infrastructure to support teaching, learning, and operational excellence. Continued growth and investment have created an opportunity for an IT Support Technician to join the central IT team.THE IT SUPPORT TECHNICIAN OPPORTUNITYDeliver 1st and 2nd line support across hardware, software, networks, cloud services and MIS platforms.Provide on-site and remote support to staff, pupils and colleagues across multiple sites.Diagnose technical issues, resolving them or escalating where appropriate.Support with hardware builds, repairs, asset updates and maintenance schedules.Assist with onboarding, user support, documentation and minor training activities.YOUR KEY SKILLSEssential:Experience delivering IT support to end users, including cloud-based services.Excellent communication and strong customer-service mindset.Ability to multitask within a fast-paced environment.Working knowledge of:PC hardware diagnosticsWindows 10/11 and macOSOffice 365, Teams, OneDrive, SharePointGood literacy and numeracy (GC