Job Title: Customer Success Administrator Salary: £28,000 to £30,000 per annum Location: Hatfield Contract: Permanent, full-time Hours: Monday to Friday - 7.30am to 16.30pm COMPANY PROFILE Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team environment. They are seeking a candidate with a customer-focused background and ideally, project coordination experience. You''ll play a key role in managing materials, arranging deliveries, and providing project recommendations. If you''re detail-oriented and proactive, this is the opportunity for you! SKILLS REQUIRED 2+ years in an office based customer service role Excellent communication skills over the phone and email Good numeracy skills Strong IT skills, excellent working knowledge on Excel Full UK licence to get to the location DESIRABLE SKILLS Knowledge / experience in the construction industry Sales support experience Able to read and understand architect drawings and specifications Competent with ERP / CRM systems Previous project coordination experience RESPONSIBILITIES Provide excellent customer service and manage calls. Process orders, coordinate deliveries, and resolve queries. Support customers, sales, and team leader daily. Scale floor plans, coordinate designs, and recommend products. Manage suppliers, chase orders, and check stock availability. Handle invoicing, payments, discrepancies, and em