Role: Customer Service AdvisorLocation: Milton Keynes / Hybrid workingHours: Full time, permanent (08:30am 5:30pm with one hour lunch)Salary: £25,397An excellent opportunity has now arisen for a Customer Service Advisor to join our client s successful team.If you want to be part of a sociable team where people are genuinely looked after (and a little bit spoilt!), with a small business feel and a real family-style culture, then this could be the role for you.Who are we?Our client operates within a fast-paced, customer-focused environment, supporting multiple programmes and stakeholders. They pride themselves on delivering a high standard of service while maintaining a close-knit, supportive working culture. After an initial training period, the role offers hybrid working (2 days from home and 3 days office-based).Benefits: Salary of £25,397 Quarterly bonus scheme Hybrid working (2 days WFH / 3 days office based after training) Pension scheme Private healthcare Car scheme Death in service benefit 25 days holiday plus bank holidays, increasing with length of service Your birthday off work Free on-site parking Permanent, full-time position Supportive, sociable team environment Small business feel with a family-focused culture Duties of a Customer Service Advisor: Managing and tracking customer service cases via the Case Management system in line with agreed SLAs Reviewing customer insurance qualifications against policy terms using AI systems or manually over the phone Confirm