Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London / Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge of ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven experience as a Service Delivery Director within large, complex environmentsDemonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International delivery teamsExceptional ITIL knowledge and understanding of ITIL processesCSAT and Service Relationship experienceProven experience of managing and delivering to SLAsContract ManagementExceptional knowledge of Incident, Problem and Change Management principles and processesExpertise in establishing, fostering and maintaining a continuous Service Improvement cultureFlexible approach towards hybrid workingEligibility for Security Clearance (SC) Nice to have: Active Security Clearance (SC)ITIL certification Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can be found at hays.co.uk