Operational Leadership. Customer Excellence. Engineering Services Environment.Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business?Liftec Express - a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK - is entering an exciting phase of performance acceleration and value creation.We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture.This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction.The Role at a Glance:Service Delivery ManagerDartford Region (c1 hour radius) Hybrid / Office and 2/3 days onsite£54,000 - £60,000Plus Extensive Benefits Package + Car AllowanceCore hours: Onsite 08:00-17:00, with one hour for lunchReporting to: Service DirectorNote: We will buy you out of any training funded by your current employer.Your Background: Service management or operations leadership within engineering, lift, construction or field-service environmentsSkills: Team leadership, customer management, operational performance, EHandS complianceWho we are:Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Prev