Senior Service Delivery ManagerHybrid 1 to 2 days per week onsite in London 12 months with a strong possibility of extensionWe''re seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme.Proven experience in carve-out programmes for a multi-site organisation is essential for this role.Key ResponsibilitiesLead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU.Define, maintain, and enforce service transition frameworks, governance, and standards.Coordinate readiness assessments, acceptance criteria, and onboarding processes.Design operational and support models, aligning internal teams and outsourced partners.Work with outsourced providers to set clear SLAs, KPIs, RACI responsibilities, escalation paths, and communication channels.Facilitate knowledge transfer, documentation handover, tooling setup, and operational acceptance.Manage multiple concurrent transition projects, tracking dependencies, risks, and reporting to senior leadership.Act as the primary interface between delivery teams, operational support, suppliers, and business stakeholders.Champion continual service improvement, analysing outcomes, performance, and stakeholder feedback.Skills and Experience RequiredExtensive experience in IT MandA projects, particularly in carve-outs is essential. Extensive experience delivering service transitions or onboarding in complex, multi-supplier, outsourced environments.Deep un