1st Line IT Support EngineerLocation: North West London - close to Stonebridge Park StationSalary: £26,500Hours: Monday-Friday, 08:30-17:30Department: ITOverviewMy client is seeking a proactive and customer-focused 1st Line IT Support Engineer to join their growing team. This role is ideal for someone looking to build on their technical foundations within a fast-paced environment, supporting both on-site and remote users across 7 UK locations.You will work closely with the IT Manager, delivering high-quality technical support, resolving user issues, and supporting the stability of a Windows-based infrastructure. This is an excellent opportunity for an IT graduate or an early-career engineer looking to further develop their skills across Microsoft, networking, and server technologies.Key ResponsibilitiesProvide 1st line support for service requests, incidents, monitoring tasks, and daily checks within agreed SLAsManage and resolve service desk tickets, escalating to 2nd/3rd line when necessarySupport service desk processes including Joiners, Movers, and LeaversDeliver excellent customer service to all users across the organisationIdentify opportunities to enhance IT services, tools, and internal processesDrive improvements to user experience and service desk performanceAssist the wider service desk team with troubleshooting, analysis, and issue resolutionSupport end-user training on key platforms and technologiesMaintain accurate stock levels and asset inventoriesShare updates