PermanentCentral London - HybridUp to £70,000A leading global provider of managed IT services, cloud expertise, AI solutions, and digital transformation is seeking an experienced Service Delivery Manager to join the team and help drive exceptional service delivery for their prestigious clients. This role offers the chance to own service governance, build lasting client relationships, and contribute to high-impact enterprise managed service deals in a supportive, collaborative environment committed to employee growth and wellbeing. Job Title: Service Delivery Manager Job Type: Permanent Location: Central London Hybrid: Occasional travel to London office plus when needed on customer site The Role: Build and nurture strong client relationships, focusing on positive sentiment, satisfaction, and proactive engagement to anticipate and prevent escalations. Lead regular service reviews, ensure consistent face-to-face interaction, and promote the value clients derive from in-house services. Support integrated account planning, renewals, and relationship mapping. Maintain up-to-date service design documentation, service catalogues, and manage vendor/third-party agreements. Identify, log, and manage risks/issues; lead service improvement initiatives and ensure contractual adherence. Collaborate on contract changes, demand planning, scope management, budgeting, cost tracking, invoicing, and financial risk mitigation. Support audits, compliance, and SME input for service management areas