Our leading Tech client are looking for a talented and motivated individual to take responsibility for ensuring the stability, performance, and reliability of their IT and network services. This role leads service assurance, problem management, and change management activities across network and IT domains, working closely with internal teams and external suppliers to minimise service impact and continuously improve operational resilience. The role is critical in maintaining high service availability, managing major incidents, and driving root cause resolution in a complex, multi-supplier environment. This is a newly created role in an exciting growing business. A brilliant opportunity! The following skills/experience is essential: Proven experience in network assurance, service assurance, or operations management within Telco or IT. Strong hands-on experience with Change Management and Problem Management. Experience operating in a multi-supplier/outsourced environment. Solid understanding of Telco networks (core, access, signalling) and IT platforms. ITIL knowledge Salary: Up to £70,000 + bonus + package Location: London (good work from home options available) If you are interested in this Service Delivery Manager position and meet the above requirements please apply immediately.