Digital Customer Journey Transformation EMEA Customer Success and Delivery Manager (SaaS) Hybrid - UK-based, offices in Swansea or London - 1 days p/week onsite ideally but we can also consider fully remote candidates with occasional travel to customer sites (approx once a quarter) Permanent £55,000 - £70,000 (depending on location) Spanish - the customers you''ll most likely be looking after are Spanish so the ability to speak Spanish is needed for this role The Role We re looking for someone who can guide enterprise clients through the delivery of complex digital solutions from onboarding and implementation to ongoing success and growth. You ll work closely with major financial institutions and other global enterprises, helping them roll out SaaS platform to transform customer journeys. This isn t a back-office role. You ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it. You ll work at the heart of customer delivery, turning manual, paper-heavy processes into seamless digital experiences. This isn t just another delivery role. You ll be driving adoption, measurable ROI, and long-term client value across industries like Financial Services and Telco. What You ll Do Own the full post-sales lifecycle onboarding, implementation, and continuous improvement. Build trusted relationships with senior