Are you an experienced 3rd Line Support Engineer looking to step into a fast-paced, highly accredited Managed Service Provider? This is an exceptional opportunity to join a growing UK Service Desk and work with cutting-edge technologies across Microsoft, virtualisation, and advanced networking.This is a hands-on, high-visibility position ideal for someone who thrives in a dynamic MSP environment.About the RoleA leading MSP in Central London is seeking a 3rd Line IT Support Desk Engineer to join its UK-based Help Desk team. You will sit within a 30-engineer operation and report directly into the Service Desk Manager.Working alongside senior 3rd Line engineers and the Escalations Team Leader, you will take ownership of critical P1 and P2 incidents, ensuring timely and effective resolution for a wide range of clients.Great benefits Hours: 7.5 hours a day, rotating shift between 8am - 6pm (either 8am - 4.30pm or 9.30am - 6pm). Holidays: 20 days per year, plus bank holidays,vitality at work business for rewards and health benefits, breakfast on Wednesdays, quarterly team socials and events, gym membership and moreKey ResponsibilitiesYou will be responsible for resolving advanced technical issues across:Microsoft and CloudMicrosoft 365 administration and troubleshootingAzure support and configurationServers and VirtualisationWindows Server 2016 / 2019VMware and Hyper-VNetworkingEscalated network troubleshooting beyond 2nd LineSupporting firewalls and switchesService Desk Operations