MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in South East London.Salary: 31,000 to 34,000 - Depending on ExperienceAs a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels of resident satisfaction.Responsibilities:Offer a courteous and polite service to residents and other internal and external customers in line with the Customer Service Standards.Handle all calls from residents in the first instance, deal with initial enquiries and pass to Neighbourhood Officers or other staff as appropriate, including by email.Promptly and efficiently resolve queries from customers on a wide range of issues, including, but not limited to Repairs, and planned works including defects and chasing contractor Arrears (up to court stage), Rent queries, Transfers, nominations, mutual exchanges and attempted direct applicants; Advice on Nuisance and Harassment; and Home ownership queries including Right to Buy, Right to Acquire, Shared Ownership, etc.Provide fair and accurate advice, and send out appropriate information in line with Policies and ProceduresProvide switchboard and Reception services for the client.To provide Reception services for the AssociationLiaise with Area Surveyors to be responsible for identifying, prioritising and raising custo