Key ResponsibilitiesAct as the first point of contact for customer enquiries via telephone and emailHandle queries relating to samples, pricing, and product informationCreate project quotations using Excel templatesCalculate margins and pricing in line with targetsSupport sales account managers with project administration and CRM updatesRegister and track projects and specifications with suppliersMaintain accurate customer, company, and project recordsLiaise with suppliers, warehouses, and internal teams on stock and availabilityPrepare accurate order handovers for processing teams