CUSTOMER SERVICE ADMINISTRATOR WOKINGHAM PERMANENT £25,000 INCREASING TO £25,500 AFTER SUCCESSFUL PROBATION Due to an exciting period of expansion our client based in Wokingham are seeking a Customer Service Administrator to join their team. The purpose of the role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner. The purpose of the Customer Service Administrator role is to provide high quality telephone and administrative services in an efficient, friendly and professional manner. They are offering a fantastic salary of up to £25,000 increasing to £25,500 after successfully passing probation. They also offer great employee discounts on a large number of high street stores! Daily duties and responsibilities for the Customer Service Administrator: Making and receiving calls to and from clients Conduct outbound calls to chase for progress updates and facilitating appointment booking Providing quality administrative support with good attention to detail. Assisting clients via e-mail and telephone Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis. Provide Case management from receipt of a new request to completion of the case. Book appointments for specific projects Process email and post queries received by the team as required. Chase reports via telephone and e-mails. Ensure Service Level Agreements are maintained daily. Maintain accurate data record