Customer Service Account Manager - Temp to Perm Location: Liverpool L20 Salary: 28,000 per year Contract: Temporary to Permanent (after 12 weeks) Working Hours: Monday - Thursday: 8.00am - 4.30pm Friday: 8.00am - 3.30pmWe are recruiting for a confident, proactive and customer-focused Customer Service Account Manager to join an outgoing and collaborative team. This is an excellent temp-to-perm opportunity for someone passionate about delivering best-in-class customer service while building strong, long-lasting client relationships.Reporting into the Customer Service Manager, you will take ownership of a portfolio of B2B customers, providing personalised support and acting as a key point of contact for all account-related activity. This role plays a vital part in the company''s journey to transform customer experience through trust, collaboration and service excellence.Key ResponsibilitiesManage all aspects of account management, including order processing, billing, deliveries, and customer queries or complaints.Develop a strong understanding of the company''s products to provide accurate and effective customer support.Respond promptly and professionally to customer enquiries via phone and email.Support customers with order placement, payments, tracking, cancellations and amendments, ensuring a seamless end-to-end experience.Liaise closely with operations and transport teams to coordinate deliveries.Identify up-selling opportunities that add value for customers.Act as a key lia