Role: IT Support Engineer Location: Chelmsford, Essex Salary: Up to £35,000Type: Full-time, Permanent Job Description Our client is a growing managed service provider who specialises across the NHS Health and Justice (HandJ). They are looking for an ambitious individual to provide IT deskside support which can range from basic PC and printer support to network connectivity. This job requires you to have a full, clean, and valid UK driving license along with access to suitable car as you will be expected to drive to various locations within the UK. You will be expected to undergo DBS, NPPV level 3 and HMPPS Cat A Security Clearance vetting if you are not already vetted, with a failure to do so or failing to achieve the vetting resulting in the termination of your employment. Key Responsibilities Act as the first / second line IT support resource, building and maintaining strong technical knowledge to effectively support our users. Troubleshoot, diagnose, and resolve IT issues efficiently, escalating complex incidents to senior technical teams when required. Provide support across all sites and customer locations nationwide. Maintain and update the Service Desk Knowledgebase with fixes, solutions, and documentation of work completed. Apply ITIL v4 principles within a service delivery environment. Develop and maintain expertise in networking (LAN/WAN, TCP/IP), hardware (PCs, printers, components), and supported software systems. Build a foundational understanding of Microsoft A