Customer Advisor - Private Medical Insurance - Starting salary between £25,400 to £28,500 (depending on hours, skills, and experience) plus additional benefits Do you love helping people and making a real difference?Are you someone who thrives in a fast-paced environment and builds great relationships with ease? If you''re passionate about delivering brilliant service and supporting people when they need it most - we''d love to hear from you.Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18-week full time training period). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract.Flexible shift pattern between 08:00 - 18:30, Monday - Friday and one Saturday shift every six weeks, 09:00 - 13:00.A bit about the jobYou''ll be the first point of contact for customers making a health insurance claim. Whether it''s booking an appointment, sorting out a bill, or arranging overnight care - you''ll guide them through every step.You''ll help customers access the private treatment they need, from outpatient tests to aftercare. You''ll also handle occasional complaints, with full support from your team. It''s a role that really matters - and one where you can make a big impact.Skills and experience we''re looking for Great communication skills and experience in a customer-facing role. Empathy and the ability to support people